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RELMA Internet (Citrix) FAQ
- Each time I start RELMA, I receive an ICA Connection Center detection message about "Show window content while dragging." What does this mean?
- When I try to access RELMA, I receive an ICA File Not Found error message
- When I try to access RELMA, the relma_launch[1].ica file opens in another application (e.g., Notepad) or I am prompted to save the relma_launch.ica file. What do I do?
- I am having problems accessing the Internet (Citrix) version of RELMA with Internet Explorer 7
Each time I start RELMA, I receive an ICA Connection Center detection message about "Show window content while dragging." What does this mean?
Some users may receive the following message each time they initiate a session of the RELMA program.
This is caused by the ICA Client's attempt to change a Microsoft Windows setting on your computer. To ignore this message and keep it from coming back, simply uncheck the box and click the OK button. To permanently change the setting on your computer, right-click on the Desktop, choose to Appearance -> Effects and uncheck the "Show window content while dragging" box.
Microsoft Windows XP:
Microsoft Windows 2000:
When I try to access RELMA, I receive an ICA File Not Found error message
This error can be caused by two different scenarios. First, if the Do Not save encrypted pages to disk option is selected in your Internet Explorer software, the appropriate file cannot be written to your hard drive and the client has nothing to open. To fix this problem, complete the following steps.
- In Internet Explorer select go Tools > Internet Options
- Select the Advanced tab
- Beneath the Security section of options, uncheck the option called Do Not save encrypted pages to disk
The second potential problem is that there is an excessive Internet cache. On Windows computers with large hard drives, the Temporary Internet Files folder used by Internet Explorer can become excessively large, causing too much of a delay in the time required to save and launch the appropriate files. To fix this problem, clear your browser cache by completing the following steps.
- In Internet Explorer select go Tools > Internet Options
- Select the General tab
- In the Temporary Internet files section of options, click the Delete Files button.
- You may also want to click the Settings button to decrease the amount of disk space to use for the Internet cache
When I try to access RELMA, the relma_launch[1].ica file opens in another application (e.g., Notepad) or I am prompted to save the relma_launch.ica file. What do I do?
The File Association for the .ICA file extension is not properly configured. To modify the .ICA file extension, complete the following steps.
On a Microsoft Windows 95/98/NT/2000/XP computer:
- Open My Computer and select the Tools Menu
- From the Tools Menu, select Folder Options > File Types
- Locate the ICA file type extension and change it to open with the Citrix ICA Client Engine (c:program filescitrixicaweb32wfica32.exe)
On an Apple Macintosh computer:
Internet Explorer
- From the menu bar, click Edit --> Preferences
- Click on Receiving Files --> File Helpers
- Add and configure as follows:
- Click OK
Netscape
- From the menu bar, click Edit --> Preferences
- Click on Navigator --> Applications
- New and configure as follows:
- Click OK
I am having problems accessing the Internet (Citrix) version of RELMA with Internet Explorer 7
A default security setting in IE7 disables automatic prompting for file downloads, which can cause problems opening the Citrix ICA file. Please make sure you have this set option set to 'enable'. You can access the setting by:
Tools -> Internet Options -> Security (tab) -> Custom Level (button) -> Automatic prompting for file downloads
LOINC Version 2.30 and RELMA Version 4.3 Available
